The day started like any other; a routine visit to the pet store to replace a goldfish for my daughter, Lucy. As I approached the fish tanks, a young employee, Tim, approached me with a curious look. « Can I help you find something? » he asked, glancing at a clipboard he held. I mentioned I was there for a goldfish, just like the one Lucy had adored. Tim hesitated, his eyes darting towards the back room. « I think you should speak with our manager, » he finally said. I followed him to the manager’s office, feeling a knot tighten in my stomach.