The following Monday, I decided to visit the supermarket again, determined to find out more. As I entered, a young woman in a crisp uniform greeted me. « Welcome back, » she said, her smile almost too practiced. I nodded, trying to act normal. « Thanks, » I replied, pushing my cart forward. I planned to speak to the manager, hoping to get some real answers.
When I reached the customer service desk, I asked for the manager. A few minutes later, a man in his mid-thirties approached, his name tag reading « Tom. » He had a polite but distant demeanor. « How can I help you today? » he asked.
I took a deep breath. « I came across a document with personal information, including mine, on it. I’d like to understand why that information is being kept. » Tom’s expression didn’t change, but I noticed the slight clench of his jaw.
« I assure you, our customer data is handled with the utmost care, » he said. « If there was a mistake, we will look into it. Please leave your contact information, and we’ll get back to you. » His words were smooth, but his eyes didn’t meet mine.
« I’d prefer to speak to someone who can provide me with more details, » I insisted. Tom remained composed, but the way he gently guided me to the side of the counter felt dismissive. « I’m afraid that’s all I can offer at the moment. We take these matters seriously and will follow up accordingly. » I left feeling no closer to the truth.
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