I refused to be defeated. I opened my phone and accessed the airline’s live chat. Within minutes, a response came through:
“We apologize for the inconvenience, ma’am. Records indicate this was an error. We are working to get you back on board. Please remain in the waiting area.”
It didn’t make sense. How could taking my baby from me be an “error”? My humiliation and anger simmered, but I realized I had to act.
I dialed the airline’s corporate office directly. “I’m calling about Flight 302,” I said firmly. “I need you to turn the plane around. My son is on that flight, and I will not leave him there.”
There was a pause, then hesitation:
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