The Day the CEO Stopped Trusting Perfect Reports

It took Lauren 40 minutes to identify what was actually happening.

Not because it was hidden well—but because it was hidden systematically.

Every report was technically correct. Every number matched what it was supposed to match. But the pattern was wrong.

Turnover was low—unnaturally low for a retail environment at that wage level. Overtime was almost nonexistent—despite staffing levels that should …

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